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In an announcement on Monday, March 4, James said that these common complaints ranged from price gouging of much-needed goods and services to housing issues, online banking fraud, and even travel-related issues.
The top ten most common consumer complaints of 2023 in New York were:
- Retail Sales: (Online purchases, price gouging, retail sales, defective merchandise, poor customer service, pet stores, animal breeders) 5,569 complaints;
- Landlord/Tenant Disputes: (Security deposit releases, evictions, tenant harassment): 3,900 complaints;
- Automobile: (Sales, services, financing, repairs): 3,553 complaints;
- Credit, Banking, and Mortgages: (debt collection, credit card billing, debt settlement, credit reporting agencies, loan modification scams, mortgage lending and servicing, etc.): 3,215 complaints;
- Consumer Services: (Alarm companies, dry cleaners, restaurants, movers, storage facilities, services for personal or household use): 2,699 complaints;
- Internet: (Internet services and service providers, data privacy and security, digital media, frauds through internet manipulation: 2,570 complaints;
- Utilities: (Wireless and residential phones, energy servicers and suppliers, cable and satellite): 1,922 complaints;
- Home Repair/Improvement: (Repair issues, deceitful contractors, solar panel installations): 1,371 complaints;
- Travel: (Airline customer service, flight cancellations, and refunds): 873 complaints;
- Entertainment: (Events, concerts, ticket sales): 533 complaints.
"With families struggling to make ends meet, consumers expect and deserve quality products and services for their hard-earned money," James said, adding, "When New Yorkers raise concerns and file complaints with my office, we take action and work to hold bad actors accountable. As always, I urge New Yorkers to stay vigilant, and to keep my office informed about scams and violations of consumer protection laws.”
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